Last updated 30.09.2026
1. GENERAL PROVISIONS
1.1. These car park terms and conditions (the Terms) govern the parking of Vehicles and payment of parking fees in car parks in the Republic of Latvia that are owned or lawfully operated by SIA Snabb (the Car Park) (registration number: 4020361695, legal address: Stacijas laukums 4, Rīga, LV-1050, Republic of Latvia, phone: +371 20369626, email: info@snabb.lv; the Operator).
1.2. These Terms are published on the information board at the entrance to each Car Park, on the Operator’s website, and in the Mobile App.
2. CONCLUSION OF THE CONTRACT
2.1. By presenting these Terms, the Operator makes a public offer to enter into a paid services contract between parties who are not physically present pursuant to Articles 1428, 1535, and 1537 of the Civil Law of the Republic of Latvia.
2.2. By parking the Vehicle (the Vehicle) in the Car Park, the owner or user of the Vehicle (the Driver) accepts the Terms, and the contract (the Contract) is deemed concluded.
2.3. The Operator has the right to presume that the registered owner or holder of the Vehicle is the Driver and a party to the Contract, unless proven otherwise.
3. TYPES OF PARKING
3.1. Short-term Parking – parking of the Vehicle for which the fee is calculated and paid based on the actual time parked, at the hourly or other rate shown on the Car Park’s information board or in the Mobile App. The maximum short-term parking duration for a Vehicle in the Car Park is 28 consecutive days. To use the Car Park for a longer period, the Permit must be obtained by concluding an agreement with the Operator in writing or via the Mobile App.
3.2. Long-term Parking – parking of the Vehicle for a chosen period, paid for in advance rather than by actual time parked.
3.3. Long-term Parking Permit – an electronic permit (the Permit) issued for the prepaid Long-term Parking period. The Permit entitles the Vehicle to an unlimited number of entries to the Car Park during its validity. At Car Parks with a barrier, the barrier opens automatically upon reading the registered license plate number. If the Vehicle remains in the Car Park after the Permit has expired and has not been renewed, further parking is charged at the Short-term Parking rate.
4. PARKING RULES
4.1. When using the Car Park, the Driver must comply with these Terms, applicable statutory requirements, as well as information signs, markings, and road signs installed in the Car Park. Among other things, parking is permitted only in designated and marked spaces. While on the premises of the Car Park, the Driver must observe generally accepted rules of conduct and follow the verbal instructions of the Operator’s staff to ensure traffic management.
4.2. Parking is subject to a fee 24 hours a day, every day, at the rate shown on the Car Park’s information board or in the Mobile App, unless stated otherwise.
4.3. Vehicles may be parked in any available space matching their size, except spaces marked “Reserved”, designated for persons with disabilities, or designated for electric Vehicles (if the Vehicle does not meet the marked requirements). Vehicles parked in spaces specifically designated for persons with disabilities are subject to the standard parking fee. Parking in an electric vehicle charging space is permitted only during active charging. While charging, a parking fee is applied, unless stated otherwise.
4.4. It is prohibited to:
4.4.1. occupy more than one parking space;
4.4.2. park the Vehicle in breach of road signs, markings, or traffic regulations;
4.4.3. litter the territory, consume alcohol, or disturb other persons;
4.4.4. repair or wash Vehicles;
4.4.5. store hazardous substances or materials;
4.4.6. leave the Vehicle for advertising without the Operator’s written consent;
4.4.7. damage Car Park equipment and infrastructure.
4.5. The Vehicle’s license plates must be kept clean, visible, and legible, as the automatic recognition system depends on technical readability.
4.6. If the Car Park is physically inaccessible, the Driver must notify the Operator via the Mobile App or other contact information without delay. If the obstruction is not removed within 15 minutes and the Driver has not parked, the Driver may request a refund of the parking fee by contacting the Operator’s customer support. Ending a parking session in the Mobile App is subject to the standard rate, and free cancellation directly in the Mobile App is not available.
5. PAYMENT FOR PARKING
5.1. Special conditions regarding free parking period, available payment methods, parking rates and operating hours may vary depending on the specific Car Park and are always displayed on the information board at the entrance and in the Mobile App. In the event of any conflict, the information displayed on the information board shall prevail.
5.2. If parking is activated via the Mobile App, parking time runs from the specified start time until the specified end time and departure from the Car Park, whichever is later. If the session end is not reported, the parking session is deemed to continue, and the fee is not reduced.
5.3. In Car Parks with an automatic barrier or in Car Parks equipped with automated camera control (optical number plate recognition solution), the system records the Vehicle’s license plate upon entry and exit. The Driver has a 5-minute grace period from the time of entry during which they may exit the Car Park free of charge. For longer stays, payment must be made at the payment machine (the Automat) or via the Mobile App prior to departure.
5.4. In Car Parks without an automatic barrier or automated camera control, the Driver must make a prepayment at the Automat or activate the parking session via the Mobile App within 5 minutes upon arrival. The Driver is entitled to use the Car Park only until the end of the paid or activated parking time. If the Vehicle does not exit the Car Park within 5 minutes after the end of the paid time, the Driver is deemed to accept the Terms again and enter into a new contract for the use of the Car Park. When using the Mobile App or mobile short message (SMS), the Driver must, in addition to these Terms, comply with the agreement concluded with the respective payment service provider. In the event of conflicting interpretations of these terms and the terms of the payment service agreement, these terms prevail.
5.5. The Driver is responsible for entering the correct license plate and payment data. In the event of an inadvertent error, the Driver may submit proof of payment, upon which the Operator shall re-evaluate the Contractual Penalty.
6. BREACHES AND CONTRACTUAL PENALTY
6.1. Compliance with these Terms is monitored by inspections carried out by the Operator’s staff. At designated Car Parks equipped with the relevant technology, compliance is also monitored by automated camera control systems that scan the Vehicle’s license plate number upon entry and exit to measure the total duration of stay and verify payment compliance.
6.2. For a breach of these Terms, the Operator shall issue a payment notice (the Notice), applying a fixed Contractual Penalty in the amount of EUR 35 (the Contractual Penalty), as well as indicating the available payment methods and deadline. A breach is considered to be non-payment or non-activation of the parking fee, failure to make payment prior to departure (Car Parks with barrier control or signage indicating that payment may be made after parking), or failure to make pre-payment. The Contractual Penalty is also applied for using the Car Park without a valid Permit, parking for longer than 28 consecutive days, or improper parking of the Vehicle. If the breach is detected via automatic camera control, the Operator has the right to obtain the data of the Vehicle’s registered owner or user from the CSDD register or through legal assistance in order to send the Notice by mail to the declared place of residence or electronically. During an on-site inspection, the Notice may be placed on the Vehicle’s windshield. Damage to barriers or other Car Park equipment must be compensated in full in addition to the Contractual Penalty.
6.3. In cases of minor or technical breaches, or where objective proof demonstrates good faith compliance by the Driver, the Operator shall review the circumstances and may reduce or cancel the Contractual Penalty. The Operator bears the burden of proof regarding the occurrence of a breach.
6.4. The Contractual Penalty must be paid within 14 calendar days of issuance of the Notice. In accordance with Article 1722 of the Civil Law of the Republic of Latvia, payment of the Contractual Penalty does not release the Driver from the obligation to pay the actual accrued parking fee (principal debt). A continuing breach may result in a further Contractual Penalty.
6.5. If the Contractual Penalty is not paid on time, the Operator may refer the debt to out-of-court collection services or to court. The Driver shall reimburse the recovery costs within the statutory limits established by the Law on Out-of-Court Debt Recovery (Ārpustiesas parādu atgūšanas likums).
6.6. In the event of a serious breach (e.g., blocking other Vehicles or Car Park infrastructure, or creating a safety hazard), the Operator is entitled to contact the competent authorities (e.g., the Municipal Police) to initiate the removal or towing of the Vehicle in accordance with applicable laws and regulations of the Republic of Latvia. Any costs arising from such removal shall be borne by the Driver in accordance with statutory regulations.
7. LIABILITY
7.1. The Operator does not provide safe custody or guarding services for Vehicles or items left in them. The Operator is not liable for damage caused to the Vehicle or Driver by third parties or circumstances beyond its control (including force majeure), insofar as this does not violate mandatory statutory requirements (e.g., in cases of intent or gross negligence).
7.2. The Driver is liable for any damage caused to the Car Park or third parties through their own fault.
8. PERSONAL DATA
8.1. Acting as the data controller, the Operator processes personal data (e.g., license plate number, CCTV footage, optical recognition footage, entry/exit times, payment and breach records, and, where applicable, contact and identity data from official Vehicle/population registers) using technical means to perform the Contract, administer breaches, and recover debts pursuant to Articles 6(1)(b) and 6(1)(f) of the General Data Protection Regulation. Full details on personal data processing, data retention, and data subject rights are available in the Operator’s privacy policy at https://snabb.xyz/lv/noteikumi-un-nosacijumi/privatuma-politika/. Inquiries may be sent to info@snabb.lv.
9. COMPLAINTS AND DISPUTES
9.1. Complaints and disputes may be submitted within 10 calendar days of receipt of the Notice by scanning a QR code on the Notice or by the Operator’s website snabb.lv/sods. For reasonable cause (e.g. health reasons, delay in receiving the notification), the dispute will also be accepted after the 10-day period has expired. Upon receipt of a dispute, the Operator shall suspend any actions aimed at collecting the Contractual Penalty until the dispute is resolved. The Operator will respond within 15 calendar days.
9.2. If the Driver (acting as a consumer) is unsatisfied with the Operator’s response, they have the right to contact the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs – PTAC, Talejas ielā 1, Rīga, LV-1026, www.ptac.gov.lv) for out-of-court consumer dispute resolution.
9.3. These Terms are governed by the laws of the Republic of Latvia, and disputes shall be settled in the courts of the Republic of Latvia. The Operator is entitled to assign claims arising from these Terms.
10. FINAL PROVISIONS
10.1. The Operator may amend these Terms by publishing the changes on its website and/or the Car Park’s information board at least 30 calendar days before they take effect. Prior notification is not required for minor, technical, or procedural corrections, or changes that are solely beneficial to the Driver or strictly required by applicable law, provided such changes do not materially prejudice the Driver.
10.2. Continued use of the Car Park after the amendments take effect is deemed acceptance. If the Driver disagrees, they must stop using the Car Park.
10.3. These Terms are prepared in Latvian and English. In the event of any discrepancy, the Latvian version prevails.
Further information and customer support: +371 20369626, info@snabb.lv.
The full Terms and Conditions and our privacy policy are available at: https://snabb.xyz/lv/noteikumi-un-nosacijumi/.
